Gerard O’Connor - Managing Director
Gerard founded Arnott Commercial and is now primarily involved in developing the company, overseeing our business objectives, budgets, and the relationships that are at the core of our company philosophy.

e-mail- gerard@arnottcommercial.co.uk

Jane Brown, BA (Hons) ACII - Director
Jane is responsible for key areas of the business including human resources, staff training & FSA compliance. In addition she has comprehensive technical knowledge gained within the insurance industry.

Direct Dial- 0191 375 3406      mobile- 0790 406 6224
e-mail- janeb@arnottcommercial.co.uk

Phil Bailey - Operations & Agency Manager
Phil has worked in Commercial Broking since 1984. Has an in depth understanding of how the business works. His main priorities now are the operational aspects of the business and developing agencies. Phil still retains responsibility for key accounts.

Direct Dial- 0191 375 3422      mobile- 0780 229 3442
e-mail- phil@arnottcommercial.co.uk

Sue Luke, ACII - Office Manager
Team manager Sue has worked as a senior claims manager and a corporate account manager as well as a training Manager. Sue now has responsibility for existing clients and new business development.

Direct Dial- 0191 375 3411      mobile- 0779 325 6899
e-mail- s.luke@arnottcommercial.co.uk

John Graham, ACII - Business Development Manager
Responsible for new business development as well as caring for our existing clients. Past experience as both a loss adjuster and an underwriter gives him a valuable ability to see both sides of the fence.

Direct Dial- 0191 375 3414      mobile- 0780 229 3441
e-mail- j.graham@arnottcommercial.co.uk

Jim Thomson, ACCA - Financial Controller
Jim is responsible for the overall management of the Company accounts, with over 20 years finance experience spanning commerce, industry and public practice. He specialises in setting up reporting systems and improving working practices.

Direct Dial- 0191 375 3404
e-mail- j.thomson@arnottcommercial.co.uk

Cheryl Skinner - Accounts Controller
Cheryl controls Insurer and client payments and reconciles accounts, as well as closely assisting the Financial Controller.

Direct Dial- 0191 375 3403
e-mail- c.skinner@arnottcommercial.co.uk

Graham Gordon - Marine Development Manager
Graham has recently joined us in order to develop our growing interest in marine insurance. He has vast experience of the sector as well as the markets and general commercial insurance.

Direct Dial- 0191 375 3402      mobile- 0797 058 7289
e-mail- graham.gordon@arnottmarine.co.uk

Harry Chapman ACII - Marine Underwriter
Harry has joined our marine team to support this expanding part of our company. Harry brings with him over thirty years insurance industry experience.

Direct Dial- 0191 375 3441      mobile- 07852 243 958
e-mail- harry@arnottcommercial.co.uk

Alison Black - Marine Administrator
Alison provides high level administration support to Graham and Harry as well as all of our Marine clients.

Direct Dial- 0191 375 3423
e-mail- a.black@arnottcommercial.co.uk

Rachael Burrows - Marine Administrator
Rachael provides high level administration support to Graham and Harry as well as all of our Marine clients.

Direct Dial- 0191 375 3446
e-mail- r.burrows@arnottcommercial.co.uk

Tom Morley - New Business Development Executive
Tom has both insurer and broker experience. Tom deals with medium to large clients. He concentrates on new business development, as well as servicing his existing client portfolio.

Direct Dial- 0191 375 3445      mobile- 0785 574 5962
e-mail- tom@arnottcommercial.co.uk

Julie Murray, ACII - New Business Development Executive
Julie has over 15 years commercial broker experience. Julie deals with our larger corporate customers, obtaining new business and servicing her existing clients.

Direct Dial- 0191 375 3413      mobile- 0790 408 9846
e-mail- julie@arnottcommercial.co.uk

Gary Crow - Account Executive
Gary deals with all aspects of Insurance for his existing clients as well providing New Business Quotations. Gary has been an integral member of our team for almost ten years.

Direct Dial- 0191 375 3417      mobile- 0794 963 7107
e-mail- g.crow@arnottcommercial.co.uk 

John Christopher - Account Executive
John deals with all aspects of Insurance for his clients. His twenty years experience in the local market provides a significant resource for his customers.

Direct Dial- 0191 375 3405
e-mail- j.christopher@arnottcommercial.co.uk

Lynne Cramman - Account Executive
Lynne has over twenty years experience in commercial broking, specializing in claims management. She deals with existing clients including both new and ongoing business usually over the phone.

Direct Dial- 0191 375 3407
e-mail- l.cramman@arnottcommercial.co.uk 

Jackie Jahn - Senior Account Handler
Jackies knowledge has been gained as an underwriter for a large insurance company. She is able to use this experience to service clients to a high standard, usually by telephone.

Direct Dial- 0191 375 3408
e-mail- j.jahn@arnottcommercial.co.uk 

Michelle Smith - Team Leader, Small Business Unit
Michelle is highly trained and experienced in call centre environment within Personal Lines sector . Michelle monitors her teams workloads to ensure high customer service levels as well as giving her own clients top level service.

Direct Dial- 0191 375 3416
e-mail- m.smith@arnottcommercial.co.uk

Andrew Guthrie- Account Handler
Andrews background lies in the personal lines sector of the insurance market. He provides specialist advice and support in both household and high net worth business. As well as supporting his clients commercial needs.

Direct Dial- 0191 375 3421
e-mail- a.guthrie@arnottcommercial.co.uk 

Alyce Campbell – Account Handler
Alyce specialises in Property Owners insurance as well as responsible for her other clients commercial needs.

Direct Dial- 0191 375 3418
e-mail- a.campbell@arnottcommercial.co.uk 

Caroline Thompkins – Administration Assistant
Caroline provides administrative support for our team.



e-mail- c.thompkins@arnottcommercial.co.uk 

Lynsey Horn – Small Business Unit Adminstrator
Lynsey provides administration support to our Small Business Unit.

Direct Dial- 0191 375 3400
e-mail- l.horn@arnottcommercial.co.uk